Effective Date: 7th December, 2024
Last Updated: 6th February, 2021
Welcome to ShareYrHeart. These Terms and Conditions (Terms) govern your use of our website and services, including mental well-being programs for educational institutes, workplaces, and individuals, professional certification courses, and mental health expert consultations. By accessing or using our website and services, you agree to these Terms.
Eligibility
- Users must be at least 18 years of age or have legal parental or guardian consent to use our services.
- Institutions and organizations must designate an authorized representative for registration and communication.
Services Offered
Mental Well-being
Mental Well-being Programs for students, employees, and individuals.
Professional Certificate
Professional Certificate Courses in psychology and mental health, certified by a renowned university.
Expert Booking
Mental Health Expert Consultations, available online or in-person at their clinics.
Booking & Appointments
Users may book appointments with mental health experts via the platform.- Appointments may be online or in-person depending on availability.
- Booking slots are open for a maximum of 15 days in advance.
- Rescheduling or cancellations must be done at least 24 hours in advance.
- No payment is required at the time of booking unless explicitly mentioned.
Fees & Payments
- Professional courses and well-being programs require full payment at the time of registration unless specified.
- All payments are non-refundable except in cases of technical errors or duplicate transactions.
- Experts receive wallet credits for services, which are tracked and updated in real-time.
User Responsibilities
- Users must provide accurate information during registration and while filling any case-taking forms or assessments.
- Users agree not to impersonate others or use fake identities.
- All communication with mental health experts must be respectful and confidential.
Privacy & Confidentiality
- All personal data is handled with strict confidentiality.
- Case details, assessments, and chats with experts remain secure and are not shared with third parties without consent.
- Users have the option to remain anonymous on forums.
Certificate Courses
- Course content is the intellectual property of ShareYrHeart and partner institutions.
- Completion of assignments, attendance, and assessments are mandatory for certification.
- ShareYrHeart reserves the right to deny certification if participation criteria are not met.
Forum Usage
- Forums are provided for users to share mental health concerns and experiences.
- No mental health expert will offer diagnosis or treatment through the forum.
- Moderation is done to ensure a safe and supportive environment.
Live Chat Services
- Live chat with experts is available 24/7 based on expert availability.
- Messages sent are stored and visible to experts for continuity in communication.
Clinics
- ShareYrHeart clinics offer in-person consultation and therapy services.
- Walk-ins are welcome, though appointments are encouraged for better service.
- Insurance facilities are available at selected clinics as per eligibility.
Key Highlights
Intellectual Property
- All content including text, graphics, logos, and courses are the property of ShareYrHeart.
- Unauthorized use or reproduction is strictly prohibited.
Liability Disclaimer
- ShareYrHeart is not liable for any medical outcomes or adverse effects resulting from use of our services.
- Our programs and consultations are meant for support and guidance, not emergency interventions.
Modifications
- ShareYrHeart reserves the right to update these Terms at any time. Continued use of the website implies acceptance of the revised Terms.
By using the ShareYrHeart platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.